• XRD2 Info for Users
• Samples for XRD2 experiments
• Sending Samples
• RAW Data Access
• Logs & MTZ Access
• Phasing
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From within the Schengen Area (European countries that have abolished border controls)

1. Fill the form for your express courier using the receiver/consignee info (see below). If your express courier requires a value, we recommend to use "10 Euro". Usually the express courier will have an option to add people on the tracking option: add the beamline scientist email (nicola.demitri@elettra.eu). Please report also associated proposal ID (202xxxxx) in the notes.
2. Use this reference as "Consignee":

   Elettra-Sincrotrone Trieste S.C.p.A. Strada Statale 14 - km 163,5 in AREA Science Park 34149 Basovizza (TS) Italy. To the attention of Nicola Demitri / XRD2 Beamline Proposal #             (ex.: 20200551) phone: (+39) 040 375 8861 (ESP4 1P28), (+39) 040 375 8435 (XRD2 Beamline), (+39) 3351272670 (Mobile)

3. In your VUO account, under “Already submitted proposals” in the “Your Proposals” section, select the proposal related to the samples to be sent from the list and find the “Add shipment” link (almost at the end of the page). Provide us with information such as: Express Courier name, tracking number, dewar code (a unique product-code printed usually at the top or at the bottom of the dewar), expected dispatch date. Please if you changed any of the informations suggested in point "A" above (e.g. commercial value) let us know using the Notes box.
4. It's strongly recommended to upload a copy of the proforma invoice you added to the shipment (if present) and a copy of any other declaration you added (if present) in the “Add shipment” VUO page. Full description of your samples and their location in the containers (pucks) can be done in any moment, at your home institution via a web interface, Synchweb

From Outside the Schengen Area

1. Fill out the form for your express courier and Provide the dewar shipment forms for Custom using the following informations:

• Do NOT organize the shipment as “temporary exportation”
• Purpose/Description of contents: "Dry-shipper containing frozen organic molecules for scientific experiments at Elettra Synchrotron (Trieste, Italy) – EU harmonized tariff number: TARIC 29420000. Pure research purposes. Not dangerous. Not restricted, as per IATA special provision A152"
• Terms of export: DDP [“Delivery Duty Paid” – this is the so called 'Incoterms']
• Consignee:

  Elettra-Sincrotrone Trieste S.C.p.A. Strada Statale 14 - km 163,5 in AREA Science Park 34149 Basovizza (TS) Italy. To the attention of Nicola Demitri / XRD2 Beamline Proposal #            (ex.: 20200551) phone: (+39) 040 375 8861 (ESP4 1P28), (+39) 040 375 8435 (XRD2 Beamline), (+39) 3351272670 (Mobile)

• Commercial value: "Value declared for customs purpose: 10 Euro" [You are free to change it. This value was fine for other users. Avoid to declare zero as a value: it can not be accepted by the customs]
• Duties and taxes: "Payable by exporter"
• If required specify "Non-flammable gas 2" as hazard class
• For administrative issues (e.g. customs problems) contact suppliers@elettra.eu - NB: Shipping from EXTRA EU countries can be subject to expensive custom fees. please, check carefully your courier policy! Contact us for doubts and suggestions.
• We suggest to organize the shipment pick-up at the beginning of the week to avoid delays at custom due to the weekend.
• Add the associated proposal ID (202xxxxx) to the proforma invoice, in the "Description of goods" field.

2. In your VUO account, under “Already submitted proposals” in the “Your Proposals” section, select the proposal related to the samples to be sent from the list and find the “Add shipment” link (almost at the end of the page). Provide us with information such as : Courier name, tracking number, dewar code (a unique product-code printed usually at the top or at the bottom of the dewar), expected dispatch date. Please if you changed any of the informations suggested in point "A" above (e.g. commercial value) let us know using the Notes box.
3. It's strongly recommended to upload a copy of the proforma invoice you added to the shipment (if present) and a copy of any other declaration you added (if present) in the “Add shipment” VUO page. Full description of your samples and their location in the containers (pucks) can be done in any moment, at your home institution via a web interface, Synchweb

Return - Within the Schengen Area (European countries that have abolished border controls)

1. Schedule the pick-up on your courier account and be sure you get the the waybill document (pdf file) that we must attach to the dewars. The information you provide to your express courier (i.e. description of goods, value, weight, size) should match the informations provided upon delivery to Elettra; if you change them (e.g. commercial value) let us know using the Notes box. If you provide us with you express courier account and the address, we can take care of the shipment for you.
2. Pick-up point, Sender's address:

   Elettra-Sincrotrone Trieste S.C.p.A. Strada Statale 14 - km 163,5 in AREA Science Park 34149 Basovizza (TS) Italy. Warehouse phone: (+39) 040 375 8251/8470 (Warehouse), (+39) 3351272670 (Responsible – mobile)

   Goods can be picked-up at the warehouse from Monday to Friday from 09:00 to 12:30 and from 14:00 to 16:30. We suggest to organize the pick-up, directly with your courier, at the beginning of the week to avoid delays at custom due to the weekend

3. As soon as you get the shipment data from your express courier, log-in your VUO account and under “Already submitted proposals” in the “Your Proposals” section, select the proposal related to the samples. From the list of dewars, select the dewar(s) to be returned, and fill the required “Dewar Return” data (dewar status is “Data collection concluded“).
4. Upload required information on VUO form: waybill (pdf) document and tracking number are compulsory. Lack of these data prevents us to complete the pick-up! The form is also asking you the chosen express courier name and scheduled pick-up date.