File sharing - troubleshooting

Error: Cannot open file on Elettra Drive

Most of the time this problem is due to a limitation in Microsoft software. It's more frequent on Windows but can also affect MacOS.

Microsoft windows has a limitation of 249 characters in the lenght of all the full paths of the files. For 'full path' here we mean "filename with all the directories it's in", like:

    C:\this_is\a_very\usual\filepath\with\file\name\filename.txt

For the curious people here are the technical details.

If this is not enough for the bravehearts, Microsoft Excel has an even stricter limit for file paths: 218 charaters! And this is valid also for Excel on MacOS

So, the only workarounds to this are:

1. Keep names of directories and files short, adhering to the KISS principle.
2. When using Elettra Drive, prefer using the SeaDrive Desktop client instead of the Syncing client.